Billing and Payment Terms

These Billing and Payment Terms apply to any paid subscription, invoice, or purchase of the Service provided by Viltreon. They form part of our Terms of Service.

1. Payment processor

We use Stripe to process payments. By providing payment information, you authorize us and Stripe to charge your payment method for the applicable fees, taxes, and other amounts due under these Terms. Your payment information is handled by Stripe subject to Stripe’s own terms and privacy policy.

2. Fees

You agree to pay all fees shown at checkout, in your account, on an order page, or on an invoice. Fees are charged in USD unless stated otherwise. Unless expressly stated, fees do not include taxes, bank fees, foreign exchange fees, or charges imposed by your payment provider.

3. Taxes

You are responsible for all applicable taxes, duties, levies, or similar charges, except taxes based on our net income. If we are required to collect taxes, those taxes will be added to your charges where applicable. Taxes may include GST/HST, VAT, sales tax, or other similar taxes depending on your location.

4. Billing cycle and renewal

If you purchase a subscription:

• the subscription will renew automatically unless you cancel before renewal;
• the billing cycle will be monthly, annual, or otherwise stated at checkout;
• the fee for each renewal period will be charged in advance, unless we say otherwise.

5. Payment authorization

By starting a paid plan, you authorize us and Stripe to charge your payment method on a recurring basis for subscription fees, taxes, and any other applicable charges until you cancel. You are responsible for keeping your payment information current and complete.

6. Failed or declined payments

If a payment fails or is declined, we may:

• retry the charge;
• notify you by email or through the Service;
• suspend or limit your access to the Service until payment is received;
• terminate your account if the issue is not resolved.

7. Refunds

Unless required by law or expressly stated in writing:

• fees are non-refundable;
• unused time in a billing period is not refunded;
• we do not provide credits or prorated refunds for partial billing periods.

If you believe you were charged in error, contact us at support@viltreon.com as soon as possible.

8. Chargebacks and payment disputes

Before filing a chargeback or payment dispute, you agree to contact us and try to resolve the issue informally. If you file an improper chargeback, we may suspend or terminate your account and may recover reasonable costs associated with responding to the dispute, to the extent permitted by law.

9. Pricing changes

We may change our pricing from time to time. If we increase subscription pricing, we will give reasonable notice before the new pricing applies to your renewal term. If you do not agree to the new pricing, you must cancel before the next renewal date.

10. Invoicing

If we invoice you directly, payment is due within 30 days of the invoice date unless the invoice says otherwise. Unpaid invoices may be considered overdue after the due date.

11. Currencies and billing descriptor

Charges will be processed in the currency shown at checkout or on the invoice. The name that appears on your card statement may be VILTREON. If you have questions about a charge, contact us before disputing it.

12. Contact

Billing questions?

• Viltreon
• support@viltreon.com